FAQ

Are Fugate Drums’ instruments the right choice for me?
INDEED! Whether you’re a professional or novice, Fugate Drums has the perfect instrument for you. We offer our instruments with a variety of innovative designs and features for you, no matter your level of playing.

Where can I purchase Fugate Drums products & merchandise?
From the “About” tab located on our main menu, you can view a map and directions to our main hub and retail venue in Morton, IL. For your convenience, you can also visit the “Shop” page for access to our retail instruments & equipment from the comfort of your own home. Shipping and handling fees may be applied to web purchases.

I’m not familiar with the brand. Why should I buy Fugate Drums over other name brands?
The quality control excellence of Fugate products rivals top brands in terms of design, usability, esthetic, and control with the distinction of our promise to offer products you can easily access and afford.

What product quality assurance & warranties are provided for Fugate’s instruments?
We typically offer a 1 year warranty from any manufacturing defect.

What is your return & exchange policy?
On stock items you can return your product within 30 days of the invoice date for a refund, credit, or exchange if you are not 100% totally satisfied.  Returns are dependent upon the circumstances and conditions of the product. Custom item returns are possible but taken on a case by case basis. At Fugate Drums’ discretion, returns may be subject to a restocking charge. You will be required to provide a copy of the sales receipt from the time of sale when returning any product. Fugate products must be in the original packaging with all accessories such as hardware, care products, product literature, and any other items that were initially shipped with it. The product must be in the original condition as when it was shipped, with no scratches, dents or dings.

Does Fugate Drums provide financing?
It is possible and taken on a case by case basis.

What services does Fugate Inc. provide?
Along with a plethora of preeminent musical instruments, we provide repairs & replacement parts, tuning &; tonal troubleshooting, specialty hardware, exotic materials, tool die design and build, OEM products etc.

How can Fugate Drums help with tuning & repairs?
If you have old, worn-down musical instruments, missing parts, broken hardware or need
retuning, we may very well have a solution for you. Over time, bar percussion instruments tend to go out of tune. At our Morton location, you can receive repairs on marimbas, xylophones, vibraphones, drums, and other band and orchestra instruments. Feel free to send us an email or give us a call to request a quote on any repairs or tuning services.

What is drum shell customization?
Our patented drum shells incorporate a tuned drum shell. We can discuss with you your musical needs and help you develop a custom tuning on your drum shell(s).

How can I apply for a job @ Fugate Drums?
You can fill out an application on the “Jobs” tab and follow the instructions or visit us in Morton for a physical copy.